/* Widget chatbot flottant — Hub SanDiCom */

:root {
    --chatbot-primary: #00953e;
    --chatbot-accent: #ea0029;
    --chatbot-lime: #94c11f;
    --chatbot-shadow: 0 20px 50px rgba(0, 149, 62, 0.22), 0 8px 24px rgba(15, 23, 42, 0.12);
}

#alliance-chatbot {
    position: fixed;
    right: clamp(16px, 2vw, 24px);
    bottom: clamp(16px, 2vw, 24px);
    z-index: 9998;
    font-family: var(--font-primary, "Saans", system-ui, sans-serif);
}

.alliance-chatbot__launcher {
    width: 60px;
    height: 60px;
    border: none;
    border-radius: 50%;
    cursor: pointer;
    background: linear-gradient(135deg, var(--chatbot-primary) 0%, var(--chatbot-lime) 100%);
    color: #fff;
    font-size: 1.65rem;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: var(--chatbot-shadow);
    transition: transform 0.25s ease, box-shadow 0.25s ease;
    position: relative;
}

.alliance-chatbot__launcher:hover {
    transform: scale(1.06);
    box-shadow: 0 24px 56px rgba(0, 149, 62, 0.28);
}

.alliance-chatbot__launcher.is-open {
    background: linear-gradient(135deg, #007a33 0%, var(--chatbot-lime) 100%);
    transform: scale(1.02);
}

.alliance-chatbot__launcher-icon {
    font-size: 1.65rem;
    line-height: 1;
}

.alliance-chatbot__launcher-pulse {
    position: absolute;
    inset: -4px;
    border-radius: 50%;
    border: 2px solid rgba(0, 149, 62, 0.35);
    animation: alliance-chatbot-pulse 2.4s ease-out infinite;
    pointer-events: none;
}

.alliance-chatbot__launcher.is-open .alliance-chatbot__launcher-pulse {
    display: none;
}

@keyframes alliance-chatbot-pulse {
    0% { transform: scale(1); opacity: 0.8; }
    100% { transform: scale(1.35); opacity: 0; }
}

.alliance-chatbot__panel {
    position: absolute;
    right: 0;
    bottom: calc(100% + 14px);
    width: min(400px, calc(100vw - 32px));
    height: min(560px, calc(100vh - 120px));
    background: #fff;
    border-radius: 20px;
    box-shadow: var(--chatbot-shadow);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    opacity: 0;
    visibility: hidden;
    transform: translateY(12px) scale(0.96);
    transition: opacity 0.28s ease, transform 0.28s ease, visibility 0.28s;
    border: 1px solid rgba(0, 149, 62, 0.12);
}

.alliance-chatbot__panel.is-open {
    opacity: 1;
    visibility: visible;
    transform: translateY(0) scale(1);
}

.alliance-chatbot__header {
    background: linear-gradient(120deg, var(--chatbot-primary) 0%, #007a33 55%, var(--chatbot-lime) 100%);
    color: #fff;
    padding: 1rem 1.1rem;
    display: flex;
    align-items: center;
    gap: 0.75rem;
    flex-shrink: 0;
}

.alliance-chatbot__avatar {
    width: 42px;
    height: 42px;
    border-radius: 12px;
    background: rgba(255, 255, 255, 0.2);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
    backdrop-filter: blur(4px);
}

.alliance-chatbot__header-text h3 {
    margin: 0;
    font-size: 1rem;
    font-weight: 700;
    line-height: 1.2;
}

.alliance-chatbot__header-text p {
    margin: 0.15rem 0 0;
    font-size: 0.75rem;
    opacity: 0.9;
}

.alliance-chatbot__header-text {
    flex: 1;
    min-width: 0;
}

.alliance-chatbot__header-actions {
    margin-left: auto;
    flex-shrink: 0;
    display: flex;
    align-items: center;
    gap: 0.4rem;
}

.alliance-chatbot__new-chat,
.alliance-chatbot__close {
    flex-shrink: 0;
    width: 36px;
    height: 36px;
    border: none;
    border-radius: 10px;
    cursor: pointer;
    background: rgba(255, 255, 255, 0.18);
    color: #fff;
    font-size: 1.05rem;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background 0.2s ease, transform 0.2s ease;
}

.alliance-chatbot__close {
    font-size: 1.15rem;
}

.alliance-chatbot__new-chat:hover,
.alliance-chatbot__close:hover {
    background: rgba(255, 255, 255, 0.3);
}

.alliance-chatbot__new-chat:hover {
    transform: rotate(-20deg);
}

.alliance-chatbot__close:hover {
    background: rgba(234, 0, 41, 0.35);
}

.alliance-chatbot__new-chat:disabled,
.alliance-chatbot__close:disabled {
    opacity: 0.5;
    cursor: not-allowed;
    transform: none;
}

.alliance-chatbot__status {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
}

.alliance-chatbot__status-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: #86efac;
    box-shadow: 0 0 0 3px rgba(134, 239, 172, 0.35);
}

.alliance-chatbot__messages {
    flex: 1;
    overflow-y: auto;
    padding: 1rem;
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    background: linear-gradient(180deg, #f8faf9 0%, #fff 100%);
    scroll-behavior: smooth;
}

.alliance-chatbot__msg {
    max-width: 88%;
    padding: 0.7rem 0.9rem;
    border-radius: 16px;
    font-size: 0.875rem;
    line-height: 1.55;
    white-space: pre-wrap;
    word-break: break-word;
}

.alliance-chatbot__link {
    color: #00953e;
    font-weight: 600;
    text-decoration: underline;
    text-underline-offset: 2px;
    word-break: break-all;
}

.alliance-chatbot__link:hover {
    color: #0a3a22;
}

.alliance-chatbot__msg--agent .alliance-chatbot__link,
.alliance-chatbot__msg--user .alliance-chatbot__link {
    color: #fff;
}

.alliance-chatbot__msg--bot {
    align-self: flex-start;
    background: #fff;
    color: #1a2420;
    border: 1px solid #e8eeea;
    border-bottom-left-radius: 4px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
}

.alliance-chatbot__msg--agent {
    align-self: flex-start;
    background: linear-gradient(135deg, #2563eb, #1d4ed8);
    color: #fff;
    border-bottom-left-radius: 4px;
    box-shadow: 0 2px 12px rgba(37, 99, 235, 0.25);
}

.alliance-chatbot__msg--agent::before {
    content: 'Agent';
    display: block;
    font-size: 0.65rem;
    font-weight: 700;
    opacity: 0.85;
    margin-bottom: 0.2rem;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.alliance-chatbot__msg--user {
    align-self: flex-end;
    background: linear-gradient(135deg, var(--chatbot-primary), #00a844);
    color: #fff;
    border-bottom-right-radius: 4px;
}

.alliance-chatbot__msg--system {
    align-self: center;
    background: #fef3c7;
    color: #92400e;
    font-size: 0.78rem;
    max-width: 95%;
    text-align: center;
}

.alliance-chatbot__quick-replies {
    display: flex;
    flex-wrap: wrap;
    gap: 0.4rem;
    padding: 0 1rem 0.5rem;
    flex-shrink: 0;
}

.alliance-chatbot__chip {
    border: 1px solid rgba(0, 149, 62, 0.35);
    background: #fff;
    color: var(--chatbot-primary);
    border-radius: 999px;
    padding: 0.35rem 0.75rem;
    font-size: 0.75rem;
    font-weight: 600;
    cursor: pointer;
    transition: background 0.2s, color 0.2s;
}

.alliance-chatbot__chip:hover {
    background: var(--chatbot-primary);
    color: #fff;
}

.alliance-chatbot__escalation {
    padding: 0.65rem 1rem;
    background: #fff8f0;
    border-top: 1px solid #fde68a;
    flex-shrink: 0;
}

.alliance-chatbot__escalation p {
    margin: 0 0 0.5rem;
    font-size: 0.8rem;
    color: #92400e;
    line-height: 1.45;
}

.alliance-chatbot__escalation-btns {
    display: flex;
    gap: 0.5rem;
}

.alliance-chatbot__btn-yes,
.alliance-chatbot__btn-no {
    flex: 1;
    border: none;
    border-radius: 10px;
    padding: 0.5rem;
    font-size: 0.8rem;
    font-weight: 700;
    cursor: pointer;
}

.alliance-chatbot__btn-yes {
    background: var(--chatbot-accent);
    color: #fff;
}

.alliance-chatbot__btn-no {
    background: #f1f5f9;
    color: #475569;
}

.alliance-chatbot__footer {
    padding: 0.75rem 1rem 1rem;
    border-top: 1px solid #e8eeea;
    background: #fff;
    flex-shrink: 0;
}

.alliance-chatbot__form {
    display: flex;
    gap: 0.5rem;
    align-items: flex-end;
}

.alliance-chatbot__input {
    flex: 1;
    border: 1px solid #d8e0da;
    border-radius: 14px;
    padding: 0.65rem 0.9rem;
    font-size: 0.875rem;
    resize: none;
    max-height: 100px;
    min-height: 42px;
    line-height: 1.4;
    outline: none;
    font-family: inherit;
}

.alliance-chatbot__input:focus {
    border-color: var(--chatbot-primary);
    box-shadow: 0 0 0 3px rgba(0, 149, 62, 0.15);
}

.alliance-chatbot__send {
    width: 42px;
    height: 42px;
    border: none;
    border-radius: 12px;
    background: var(--chatbot-primary);
    color: #fff;
    font-size: 1.1rem;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    transition: background 0.2s;
}

.alliance-chatbot__send:hover:not(:disabled) {
    background: #007a33;
}

.alliance-chatbot__send:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.alliance-chatbot__typing {
    display: flex;
    gap: 4px;
    padding: 0.5rem 0.75rem;
    align-self: flex-start;
}

.alliance-chatbot__typing span {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: #94a3b8;
    animation: alliance-chatbot-typing 1.2s infinite ease-in-out;
}

.alliance-chatbot__typing span:nth-child(2) { animation-delay: 0.15s; }
.alliance-chatbot__typing span:nth-child(3) { animation-delay: 0.3s; }

@keyframes alliance-chatbot-typing {
    0%, 80%, 100% { transform: scale(0.7); opacity: 0.4; }
    40% { transform: scale(1); opacity: 1; }
}

@media (max-width: 480px) {
    .alliance-chatbot__panel {
        width: calc(100vw - 24px);
        right: -8px;
        height: min(70vh, 520px);
    }
}